Privacy Policy

Effective Date: 1 January 2026
Last Updated: 1 January 2026

1. Introduction

Welcome to TTOCS Pest Control Ltd (“we”, “our”, “us”).

We are committed to protecting and respecting your privacy. This Privacy & Cookie Policy explains how
we collect, use, store, and protect your personal data when you visit our website or contact us through
our contact form.

If you have any questions about this policy, please contact us at:

TTOCS Pest Control Ltd
4 Hemingfield Grove
Warrington
WA5 1HU
Email: ttocspestcontrol@gmail.com
Telephone: 07379 606965

PRIVACY POLICY

2. Information We Collect

We may collect and process the following personal data:

Information You Provide via Contact Form

When you submit an enquiry through our contact form, we collect:

  • Full name
  • Postal address
  • Email address
  • Telephone number
  • Any information you include in your message

Technical Information (Automatically Collected)

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited
  • Time and date of visit
  • Referring website

This information may be collected using cookies (see Cookie Policy below).

3. How We Use Your Information

We use your personal data to:

  • Respond to your enquiries
  • Provide quotes or information about our pest control services
  • Communicate with you regarding your enquiry
  • Arrange appointments and provide services
  • Improve our website and services
  • Maintain website security

We do not sell, rent, or trade your personal information to third parties.

4. Legal Basis for Processing (UK GDPR)

As a UK-based business, we process your personal data under the following lawful bases:

  • Legitimate Interest: To respond to enquiries and operate our business efficiently.
  • Contractual Necessity: Where processing is necessary to provide a requested service.
  • Consent: Where you have provided consent (e.g., accepting non-essential cookies).
  • Legal Obligation: Where required to comply with legal or regulatory requirements.

5. Data Retention

We retain personal data only for as long as necessary:

  • Contact form enquiries: Retained for up to 12 months unless ongoing communication or services
    require longer retention.
  • Customer records: Retained for up to 6 years where required for accounting and legal purposes.

After this period, data is securely deleted or anonymised.

6. Data Sharing

We may share your personal data with:

  • Website hosting providers
  • IT support providers
  • Email service providers
  • Accountants or professional advisers (where required)

All third parties are required to respect the security of your personal data and process it in accordance
with UK data protection law.

We will not share your personal data with third parties for marketing purposes without your explicit
consent.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data,
including:

  • SSL encryption on our website
  • Secure email and hosting systems
  • Restricted access to personal data

However, no method of internet transmission is completely secure.

8. Your Rights Under UK GDPR

You have the right to:

  • Request access to your personal data
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data
  • Request restriction of processing
  • Object to processing
  • Request transfer of your data (data portability)
  • Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at:
ttocspestcontrol@gmail.com

You also have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO)
https://www.ico.org.uk

COOKIE POLICY

9. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites function
properly and improve user experience.

10. Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly. They enable core functionality such as
security, network management, and accessibility.

These cookies do not require user consent.

Analytics Cookies (If Used)

We may use analytics cookies to understand how visitors use our website. These cookies may collect
information such as:

  • Pages visited
  • Time spent on pages
  • Device type
  • General geographic location

Analytics cookies are only placed after you provide consent via our cookie banner.

11. Cookie Consent Banner

When you first visit our website, you will see a cookie banner requesting your consent to use non-
essential cookies.

You can:

  • Accept all cookies
  • Reject non-essential cookies
  • Adjust your preferences

You may change or withdraw your consent at any time by accessing the cookie settings link available on
our website.

12. Managing Cookies

Most web browsers allow you to:

  • View stored cookies
  • Delete cookies
  • Block cookies
  • Set preferences for specific websites

Please note that disabling certain cookies may impact website functionality.

13. Third-Party Cookies

If our website uses third-party services (such as embedded content or analytics tools), those third parties
may set their own cookies. We recommend reviewing their respective privacy policies for more
information.

14. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. Any updates will be posted on this page
with a revised effective date.

15. Contact Information

TTOCS Pest Control Ltd
4 Hemingfield Grove
Warrington
WA5 1HU
Email: ttocspestcontrol@gmail.com
Telephone: 07379 606965